Hire A Freelancer

Trust & Safety

GigMalaysia is a digital marketplace built around trust and your safety is our priority. GigMalaysia encourages all the work to be carried out within the platform in order to keep all of the users secure and safe.

Trust

Safety

Protection

Buying Skill Safely

 

Choosing a Freelancer

Employers able to find lots of information available about the Freelancer on GigMalaysia to help you choose wisely including:

  1. Feedback reviews and ratings, key tools to see the track record of the Freelancer from other projects completed on GigMalaysia

  2. Freelancers’ specialised skills and job categories

  3. Portfolio, examples of the Freelancer’s work.

 

Keep communications in GigMalaysia

All communication shall be kept within the Messaging System in GigMalaysia. The Messaging System is a tool to chat, send files and keep track of all communications connected with a particular project between employer and freelancer. If there is any confusion it is also an important record to refer back to, and in the unlikely event that you need GigMalaysia support to resolve a Dispute with a Freelancer, the Messaging System is used as the sole indisputable evidence to determine a fair outcome.

 

Depositing funds in Escrow

To protect Buyers and Freelancers alike, we provide an Escrow system where Employer can deposit funds at the start of a project so that the Freelancer has the confidence to start work but also so that the Employer does not have to risk paying any money upfront. Funds are released to the Freelancer as payment by the Employer when they are satisfied with the work delivered.

 

Payment for Project Done

When work has been completed, GigMalaysia will raise an invoice to the employer. Once the employer has checked the work and is satisfied with the work delivered, the employer shall confirm payment which includes releasing funds in Escrow.

 

Always pay through GigMalaysia

Paying outside of GigMalaysia is strictly prohibited and leaves you unprotected. GigMalaysia shall not provide any assistance for projects where any payment has been completed outside of GigMalaysia, against our terms and conditions.

Selling Skill Safely

 

Choosing a job and project

Freelancers are able to choose their preferred job categories, or project offered by the employers. As attractive as it may seem to be wary of such projects, particularly if you haven’t worked with the Employers before. If you have any doubts then as hard as it can be, it’s often safer to steer clear. Also be cautious of any Employer requesting free samples of work or suggesting free trials with promises of larger work; if the samples in your portfolio aren’t sufficient then make sure to always send samples via the Messaging System with suitable watermarks or in low resolution (if applicable).    

 

Ensure sufficient  funds in Escrow before work begins

To protect Employers and Freelancers alike, GigMalaysia provides an Escrow system where the Employer can deposit funds before the project commerce so that the Freelancer has the confidence to start work, but also so that the Employer does not have to risk paying any money upfront. Freelancers are encouraged to always ensure that there are funds in Escrow before starting any projects, or at least before handing over deliverables, and to think carefully about the Escrow deposit amounts you request in your Proposals, particularly for new Employers.  

 

Keep communications in GigMalaysia

All communication shall be kept within the Messaging System in GigMalaysia. The Messaging System is a tool to chat, send files and keep track of all communications connected with a particular project between employer and freelancer. If there is any confusion it is also an important record to refer back to, and in the unlikely event that you need GigMalaysia support to resolve a Dispute with a Freelancer, the Messaging System is used as the sole indisputable evidence to determine a fair outcome.

 

Always get paid through GigMalaysia

When freelancers have completed the work, Employer will release funds held in escrow to Freelancer’s account. Paying outside of GigMalaysia is strictly prohibited and leaves you unprotected. GigMalaysia shall not provide any assistance for projects where any payment has been completed outside of GigMalaysia, against our terms and conditions.  

 

Avoid exchanging personal details

Avoid exchanging any personal contact details, particularly before a Proposal has been accepted or a Service has been purchased and funds paid into the Escrow account. Never share bank details, forms of identity nor address details with anyone you “meet” online whether on GigMalaysia or elsewhere. Remember you can communicate fully in the Messaging System in GigMalaysia including exchanging files and even share samples of your work via your Portfolio, and all payments must be made safely through GigMalaysia without exchanging personal information such as bank details, address and contact details.